ABS KNOWLEDGE LIBRARY
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- Management systemObeya
- Each team reads its own board, and delays go unseen between them
- Business moves forward, the meeting walks back, problems go to the action wall
- Every queue has a limit; overrun goes red into the past-due column
- A red dot says the milestone slipped; float is a separate matter
- Work out takt first, then slot sheets into windows
- Pull what downstream asks for; a full kit is not a release
- Walk the wall upstream: commit, do not debate
- Leave uncollected data blank; do not call it zero
- The room is a container; fourteen steps build the mechanism
- The room is a demo; commitments and floor checks stay with people
- Management systemPolicy Deployment / Strategy Deployment
- Strategy stalls until it is broken down to people and months
- Start in July, be ready by 1 January: pick a few breakthroughs first
- Four sides form one causal chain; naming an owner means giving resources
- A solid dot owes a matrix or a plan; deploy until someone can act
- Every month against the original plan: yellow still needs a countermeasure
- Second level first; a review decides next steps and resources
- Rules go to the system; choices and commitments stay with people
- Staff developmentPerformance Management & 360 Feedback
- Rate by impression, and one person gets several scores
- Objectives are agreed in conversation, not handed down
- Rate each factor on one fact, against the anchors
- Nominate five each, then drop the extreme scores
- Get the score right, talk it through, then approve
- Attendance proves nothing; the behavior must change
- A new priority on the table means an old one comes off
- What a skip-level talk hears must reach someone who can act
- The system converts and checks; people decide the score
- GrowthProduct Lifecycle Management
- Without a planned lifecycle, rivals decide the fate
- Invest only if it pays and can be done
- The map tests the segment: no score, regroup
- Pick the curve by segment; set exit before launch
- No gap between generations; step prices, never jump
- Review on every trigger; keep the old date on a reschedule
- The system flags gaps; people choose the segment and exit
- Variation ReductionError Proofing / Poka-Yoke
- Rely on care and errors reach the next station
- Same error, different outcome by where it stops
- Move detection upstream
- Where does the wrong part stop?
- Prevention beats detection; control beats warning
- Separate detection from response
- Hand the number to a device, not to memory
- Fix only the loudest and the other cells still leak
- Hit the right layer or the work is wasted
- Three screens before a device goes live
- Skip a step and the device has no basis
- Test the device itself
- Keep prevention in daily work
- The system holds the rules; the floor designs the device
- GrowthPricing and Margin Management
- Watch only list price and discount, and money leaks off the invoice
- Walk one deal down to the pocket before judging it
- Ask eight questions first, then dig into 3–5 opportunities
- Read the value evidence first, then raise, hold or give
- Charge shipping at market rates, not at cost
- Approval is not cash: record five facts apart
- The system does the pocket-margin sums; people make the pricing call
- GrowthProject Management
- A single early figure gets treated as a promise
- The charter states three-way objectives; approval is the mandate
- Quote budgets as ranges; give every risk a plan and a trigger
- Split tasks, then link them, and assign people last
- Hand over daily in 15 minutes; never rewrite the baseline
- The sponsor does not take reports; the sponsor asks to see the artifact
- Keep new business out of signed load; lend people only on paper
- Close out at every gate; stop spending only when the rationale is gone
- The system checks scope and risk; people decide and sign
- Logistics pullIntegrated PSI (Production, Sales & Inventory)
- When sales and production plan apart, the result is shortage or excess stock
- First settle who decides, what is due when, and how far to look
- Look back first: over- and under-selling must not cancel out
- Keep demand unconstrained so the gap stays visible
- Shortfalls roll forward — bring options to the meeting, then lock the plan
- Take the plan down to SKUs and suppliers: a forecast is not a release
- The system does the arithmetic; the trade-offs stay with people in the meeting
- Management systemProblem Solving Process
- The same problem returns when only the symptom is treated
- State the problem, then walk back to where the cause occurs
- Contain what is affected — containment is not a fix
- Make the error impossible, then verify on the same chart
- Closed only when daily work owns the change
- Gates go to the system; the workplace and decisions stay with people
- Logistics pullPull System
- Push without demand and stock only grows
- Who triggered this container?
- Refill on use — check capacity and replenishment time
- Flow before adding inventory
- A plan for every part
- Count signals with units and boundaries
- Faster setups reshape the wheel and batch
- Two ten-percent figures, different inventory
- Hit one of six traps and kanban waits
- Launch the supermarket, retire the old trigger
- Make supplier handoffs explicit
- Which board route does the order take?
- Recalculate on change; assign maintenance
- The system counts and triggers; people decide where
- Variation ReductionThe Seven QC Tools
- Unmeasured defects: the loudest voice picks the fix
- Move the problem along the facts
- Turn one defect into one record
- Six shapes, six next actions
- Narrow the same defects in three passes
- Votes select hypotheses, not truth
- Association is not causation
- Identify data before choosing a chart
- Review ranges before means
- Freeze the ruler, not the process
- A signal needs a human response
- Chart choice and warnings go to the system; voting and checks stay with people
- Management systemRoot Cause Countermeasure
- Explain the red cell without a root cause and it is red again next month
- After the miss, check the commitment
- Validate the metric before the gap
- Reading out the bowler line does not define the problem
- Split the gap down to the point of impact to know where to push
- A “because” without evidence is only a hypothesis
- Fix events for special causes, the system for common ones
- Match the action to the root cause
- An action that misses the cause brings the red cell back
- Tie the numbers across the report
- Before “checklist passed”, name the version
- Two complete, distinct methods
- A review ends with someone taking action back to the workplace
- Evolve the cause map and hand off implementation
- Reconciliation and evidence checks go to the system; the point of impact and the actions stay with people