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  1. Breakthrough product development · animated lessonsCurrent state: tear it down, tag it, let data talk
  2. Breakthrough product development · animated lessonsHearing the customer: value analysis, Kano and bubble ranking
  3. Breakthrough product development · animated lessons31518 and target product planning: bright spots, no weak spots
  4. Breakthrough product development · animated lessonsTen wastes built into the design
  5. Breakthrough product development · animated lessonsTwo rounds of good ideas: fix ourselves, then beat rivals
  6. Breakthrough product development · animated lessonsFive breakthrough methods and 77931
  7. Breakthrough product development · animated lessonsRisk and action: from good ideas to the war-room report
  8. Cause-and-effect diagram with cards · animated lessonsTaking the fishbone to the floor: cards, pairs and the results window
  9. Cause-and-effect diagram with cards · animated lessonsSix steps to a working board in week one
  10. Cause-and-effect diagram with cards · animated lessonsFive failure modes and board health
  11. Commodity management and supply base · animated lessonsRules first: three courses, five guidelines and six blocks
  12. Commodity management and supply base · animated lessonsCommodity analysis: pool the volume, then rank it
  13. Commodity management and supply base · animated lessonsTechnology gaps and three risk ladders
  14. Commodity management and supply base · animated lessonsSupply base analysis: library, screening, audit, scoring
  15. Commodity management and supply base · animated lessonsRationalization: the U-curve, five criteria and exit strategy
  16. Commodity management and supply base · animated lessonsSupply base · Three relationship tiers
  17. Commodity management and supply base · animated lessonsCost management I: total cost, the commodity matrix and RF(x)
  18. Commodity management and supply base · animated lessonsCost management II: auctions, negotiation, contracts and CCIP
  19. Commodity management and supply base · animated lessonsSourcing strategy and implementation
  20. Commodity management and supply base · animated lessonsSupply base · 3x3 scorecard I: nine metrics and two on-time bases
  21. Commodity management and supply base · animated lessonsSupply base · 3x3 scorecard II: bands, formulas and data sources
  22. Commodity management and supply base · animated lessonsThe supply base management cycle
  23. Commodity management and supply base · animated lessonsSupply base · Materials assessment I: ten pillars, two scales, four dimensions
  24. Commodity management and supply base · animated lessonsPreferred suppliers, the rollout script and the whole volume
  25. Lean in a regulated environment and trade compliance · animated lessonsCompliance governs how you change, not whether you may
  26. Lean in a regulated environment and trade compliance · animated lessonsThe cost of non-compliance: products, new launches, people
  27. Lean in a regulated environment and trade compliance · animated lessonsThe economics of compliance: who pays, and how much is enough
  28. Lean in a regulated environment and trade compliance · animated lessonsSwap the test for “non-value-added”: diagnosis, paths and sustaining
  29. Lean in a regulated environment and trade compliance · animated lessonsTen perceived conflicts, nine debunking assignments
  30. Lean in a regulated environment and trade compliance · animated lessonsFourteen cases where improvement meets regulation head-on
  31. Lean in a regulated environment and trade compliance · animated lessonsTrade compliance certification: five requirements, three kinds of evidence, two forms
  32. Lean in a regulated environment and trade compliance · animated lessonsEvery eighteen months: renewal and the US and European versions
  33. Lean in a regulated environment and trade compliance · animated lessonsCheck before you quote: open issues, missing files, cross-references
  34. Change management, crucial conversations and development plans · animated lessonsThe costliest silence: three sets of data and five problems
  35. Change management, crucial conversations and development plans · animated lessonsCrucial conversations: when to use them, how to read the model, which seven skills
  36. Change management, crucial conversations and development plans · animated lessonsWhy development plans fail: five voices, nine reasons, four parties
  37. Change management, crucial conversations and development plans · animated lessonsThe eight-step loop: talk, write, follow up
  38. Change management, crucial conversations and development plans · animated lessonsBenchmark “good” and find the root cause: eleven factors, twenty derailers, twelve questions
  39. Change management, crucial conversations and development plans · animated lessonsThe large group case: quote the case, admit the unknown, narrow to two needs
  40. Change management, crucial conversations and development plans · animated lessonsWriting one need for real: behaviors, actions, resources, measures and dates
  41. Change management, crucial conversations and development plans · animated lessonsThe development plan meeting: nine steps, six moves, five taboos
  42. Change management, crucial conversations and development plans · animated lessonsRunning the development plan course: eight-hour and four-hour formats
  43. Change management, crucial conversations and development plans · animated lessonsFour behavior styles: how to motivate and give feedback
  44. Change management, crucial conversations and development plans · animated lessonsLearning to lead: the five-level ladder and six walk-the-talk questions
  45. Change management, crucial conversations and development plans · animated lessonsLeaders on the floor: question cards, charter review, audit levels, journals and executive credit
  46. Change management, crucial conversations and development plans · animated lessonsContracting with internal customers: four relationship types, three joint definitions, nine rules
  47. Curriculum and course selection · animated lessonsWhat this volume answers: four numbers, three questions, four sources