PSP problem-solving workflow launched
Work through problem definition, cause analysis and countermeasure verification step by step.
ABS added the PSP problem-solving workflow. Users can create a problem record, state the standard, actual result and gap, then proceed through cause analysis, countermeasures and verification. Each step has its own checks.
The 5 Why analysis records questions and workplace evidence. Mistake-proofing tools distinguish warnings, error prevention and removal of error conditions. When a countermeasure misses its target, the workflow returns to cause analysis instead of closing the problem.
A useful problem record identifies the work involved, time period, expected standard and observed actual situation. Turning a broad complaint about poor efficiency into a verifiable gap gives subsequent cause analysis a shared starting point.
Teams can keep analysis evidence, countermeasures and verification results in the same workflow. During handovers, this helps distinguish what has been established from what still needs evidence. The PSP tool card and companion courses added later explain the steps.